Troubleshooting
To view frequently asked questions about your device,
visit the product support pages at www.nokia.com/
support .
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider,
for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold
. To close an application, scroll to
it, and press C. Pressing C does not close Music player.
To close Music player, select it from the list, and select
Options
>
Exit
.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I turn on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can't my device establish a GPS
connection?
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this user
guide.
See "Positioning (GPS)", p. 48.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in hidden
mode. Check also that the distance between the two
devices is not over 10 metres (33 feet) and that there
are no walls or other obstructions between the devices.
Q: Why can’t I close a Bluetooth connection?
A: If another device is connected to your device, you
can close the connection from the other device or
deactivate Bluetooth connectivity in your device. Press
, and select
Tools
>
Bluetooth
>
Bluetooth
>
Off
.
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Q: Why can’t the other device see the files stored
on my device in the home network?
A: Make sure that you have configured the home
network settings, content sharing is activated on your
device, and the other device is UPnP compatible.
Q: What can I do if my home network connection
stops working?
A: Close the wireless LAN (WLAN) connection from your
compatible PC and your device, and open it again. If
this does not help, restart your compatible PC and your
device. If the connection still does not work,
reconfigure the WLAN settings in both your compatible
PC and device.
Q: Why can't I see my compatible PC in my device
in the home network?
A: If you are using a firewall application in your
compatible PC, check that it allows home media server
to use the external connection (you can add Home
media server to the firewall application's exceptions
list). Check from the firewall settings that the firewall
application allows traffic to the following ports: 1900,
49152, 49153, and 49154. Some WLAN access point
devices have a built-in firewall. In such cases, check
that the firewall in the access point device does not
block traffic to the following ports: 1900, 49152,
49153, and 49154. Check that the WLAN settings are
the same in your device and compatible PC.
Q: Why can't I see a wireless LAN (WLAN) access
point even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use
a hidden SSID if you know the correct SSID, and have
created a WLAN internet access point for the network
on your Nokia device.
Q: How do I switch wireless LAN (WLAN) off on
my Nokia device?
A: The WLAN on your Nokia device is deactivated when
you are not connected or trying to connect to another
access point, or not scanning for available networks.
To further reduce battery consumption, you can specify
that your Nokia device does not scan, or scans less
often, for available networks in the background. The
WLAN is deactivated in between background scans.
To modify the background scan settings, do the
following:
1.
Press
, and select
Tools
>
Settings
>
Connection
>
Wireless LAN
.
2.
To increase the background scan time interval,
select
Scan for networks
. To stop background
scans, select
Show WLAN availability
>
Never
.
3.
To save your changes, select
Back
.
When
Show WLAN availability
is set to
Never
, the
WLAN availability icon is not displayed in the
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standby mode. However, you can still manually scan
for available WLANs, and connect to WLANs as usual.
Q: How can I save my data before deleting it?
A: To save data, use Nokia Nseries PC Suite to
synchronise with or to make a back-up copy of all data
to a compatible computer. You can also send data using
Bluetooth connectivity to a compatible device. You can
also store data on a compatible memory card.
Q: What do I do if the memory is full?
A: Delete items from the device memory or mass
memory. If
Not enough memory to perform
operation. Delete some data first.
or
Memory low.
Delete some data from phone memory.
is displayed
when you are deleting several items at the same time,
delete items one by one, beginning with the smallest
items.
See "Free memory", p. 19.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Press
, select
Contacts
, the relevant contact, and edit the contact
card.
Q: How can I close the data connection when the
device opens a data connection again and
again?
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop
the device from making a data connection, press
,
and select
Messaging
>
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
and
Manual
to have the multimedia messaging centre save
messages to be retrieved later, or
Off
to ignore all
incoming multimedia messages. If you select
Manual
,
you receive a notification when you have a new
message in the multimedia message centre. If you
select
Off
, the device does not make any network
connections related to multimedia messaging. To set
the device to use a packet data connection only if you
start an application or action that needs it, press
,
and select
Tools
>
Settings
>
Connection
>
Packet
data
>
Packet data connection
>
When needed
.
If this does not help, restart the device.
Q: Why do I have problems connecting the
device to my PC?
A: Ensure that you have the latest version of Nokia
Nseries PC Suite and that it is installed and running on
your compatible PC. For further information on how to
use Nokia Nseries PC Suite, see the Nokia Nseries PC
Suite help or the Nokia support pages.
Q: Can I use my device as a fax modem with a
compatible PC?
A: You cannot use your device as a fax modem.
However, with call diverting (network service), you can
divert incoming fax calls to a fax number.
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